At Neatmark, we understand that safe and reliable delivery is an essential part of bringing quality lighting products into your space.

We carefully package chandeliers and wall lamps to help protect them during transportation.

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1. Order Processing Time

Orders are generally processed within:

1–3 business days

after payment confirmation.

Processing times may vary during holidays or promotional periods.

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2. Shipping Fees

Neatmark provides:

Free Shipping

Eligible orders receive free shipping.

For orders under $10:

Shipping Fee: $5.99 USD

Applicable shipping charges will be displayed during checkout.

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3. Delivery Time

Delivery times may vary depending on:

• Destination
• Carrier schedules
• Weather conditions
• Holidays
• Transportation delays

Delivery estimates are not guaranteed.

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4. Tracking Information

When available, tracking information will be provided after shipment.

Customers should verify shipping information before completing checkout.

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5. Damaged Shipment Assistance

If your package arrives damaged, contact:

Email:
[email protected]

Please provide:

• Order number
• Photos
• Description of damage

We will review and assist with resolution.

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6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Additional costs caused by incorrect addresses may be the customer’s responsibility.