Refund policy

At Neatmark, we believe lighting is an essential part of creating comfortable, inspiring, and beautiful environments. A carefully selected chandelier or wall lamp can transform a room by adding warmth, elegance, and personality while providing practical illumination.

We understand that purchasing lighting products online requires careful consideration. Factors such as size, design, installation requirements, brightness, and style all influence how a product fits into your space. If your purchase does not meet your expectations, this Return and Refund Policy explains the procedures and requirements for requesting a return, replacement, or refund.

This policy applies to purchases made through:

Website:
https://www.neatmark.shop/

Operated by:

Urban Health Partnerships Incorporated
1800 SW 1st Ave Ste 205
Miami, FL 33129
United States

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, the following conditions must be met:

  • The product must be unused and in its original condition.
  • Chandeliers and wall lamps must not have been installed, mounted, modified, or altered.
  • All original packaging, protective materials, mounting accessories, manuals, and included components must be returned.
  • Products must not show scratches, damage, electrical issues, or signs of use.
  • Customers must provide proof of purchase.
  • Return requests must be submitted within the applicable return period.

Because lighting products often contain electrical components and delicate decorative finishes, returned items must remain in a condition suitable for inspection and resale.

2. Delivery Inspection Requirements

Customers should carefully inspect all lighting products immediately after delivery.

Please check for:

  • Broken glass shades
  • Damaged lamp bodies
  • Missing installation hardware
  • Scratches or cosmetic damage
  • Incorrect products
  • Shipping-related damage

If any issue is discovered, customers should contact Neatmark as soon as possible.

Please provide:

  • Order number
  • Customer name
  • Description of the issue
  • Photos of the product and packaging

Our team will review the request and determine the appropriate solution.

3. Damaged, Defective, or Incorrect Products

Although Neatmark carefully packages all lighting products before shipment, damage or defects may occasionally occur during transportation.

If you receive:

  • A damaged chandelier
  • A defective wall lamp
  • Incorrect merchandise
  • Missing components

please contact us within 7 days after delivery.

Depending on the situation, we may provide:

  • Replacement products
  • Replacement parts
  • Refunds
  • Other reasonable solutions

4. Non-Returnable Items

The following items may not qualify for return:

  • Products that have been installed or permanently mounted.
  • Items damaged due to improper installation.
  • Products modified by customers.
  • Items returned without prior authorization.
  • Products missing original accessories or packaging.
  • Clearance or final-sale items where indicated.

5. Return Request Process

To begin a return request, please contact:

Email:
[email protected]

Please include:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Supporting photographs if applicable

Customers must receive return approval before sending products back.

Unauthorized returns may not be accepted.

6. Return Shipping Costs

For returns caused by customer preference, including:

  • Change of mind
  • Interior design changes
  • Selecting the wrong style or size

customers may be responsible for return shipping costs.

If the return is caused by Neatmark, including:

  • Incorrect product shipment
  • Damaged item received
  • Manufacturing defect

we will review the situation and provide appropriate assistance.

7. Refund Processing

Once returned products are received and inspected, customers will receive confirmation regarding refund approval.

Approved refunds will:

  • Be issued to the original payment method.
  • Generally be processed within 5–10 business days.
  • Require additional processing time depending on payment providers or financial institutions.

Original shipping fees are generally non-refundable unless the return results from an error caused by Neatmark.

8. Electrical Product Safety Notice

Lighting products require proper handling and installation.

Customers should:

  • Follow installation instructions carefully.
  • Use compatible bulbs and electrical specifications.
  • Ensure electrical connections are properly completed.
  • Avoid using damaged cords, wires, or components.
  • Seek professional installation assistance when necessary.

Neatmark is not responsible for damage caused by improper installation, unauthorized modification, or unsafe usage.

9. Order Cancellation

Customers may request cancellation shortly after placing an order.

Because orders may quickly enter processing or shipment preparation, cancellation cannot always be guaranteed.

If an order has already shipped, customers must follow the return process.

10. Refund Policy Disclosure

Neatmark provides this Return and Refund Policy before checkout so customers can understand return conditions before completing a purchase. Florida consumer protection requirements emphasize transparency regarding refund practices and consumer transactions.

11. Policy Updates

Neatmark reserves the right to update this Return and Refund Policy at any time.

Any changes will become effective when posted on this page.